Jacqueline Marie Castel

PO Box 42909, Flinton, PA 16640                       814-687-4639/ 703-462-4240                                        Jacqueline.Castel21@gmail.com

 

Career Summary

 

Dedicated U.S. Army veteran and multidimensional senior manager with over two decades of experience applying a results-oriented management style and technical expertise to execute office administration, information management, operations, and customer service. Proven track record of leading teams with innovative ideas and a drive to succeed. Excellent oral and written skills, with proficiency in development and presentation of briefings and reports.  Experienced cultural diversity through multiple overseas tours in Germany, Korea, Moldova, Philippines, Cuba, Iraq, and Qatar.  Recipient of management and leadership awards for excellence in evaluating, analyzing, developing, managing, and improving administrative and logistical systems, procedures, and requirements that demonstrated knowledge of current developments and trends in administration and operations concepts, technology, financial and budgetary programs, procurement activities, information security, communication security and facility security.  Excellent oral and written communications skills with complementary proficiency in development and presentation of briefings and reports.  Previously held a TS/SCI Security Clearance last adjudicated by Department of Defense on April 17, 2012.

-Areas of Expertise-

 

Professional Experience

 

Student; Network System and Security Professional Program                                                                         January 2015-November 2015

New Horizons Computer Learning Center                     Mechanicsburg, PA

 

Secretary/Office Assistant, GG-0318-5/10                                                                                                            February 2013-January 2015                               Veterans Administration (VA)                                                                                                                                                                Altoona, PA

·   Provides executive, administrative, IT, security, and logistics support to the pharmacy service chief and staff.

·   Monitors and tracks all pharmacy action items, tasks/suspenses, reports as requested by the various offices throughout the VA.

·   Manages all correspondence, reports, and documents as assigned.

·   Acts as pharmacy service timekeeper, Personal Identity Verification (PIV) POC, IT POC (serena tickets), and WebHR POC (personnel actions).

·   Develops, edits, and produces monthly agendas and minutes for all Pharmacy committees and meetings.

·   Achievement:  Increased office’s effectiveness and productivity by attention to detail and pro-active coordination in managing the office’s tasking system, by setting up a comprehensive electronic file management system, and reorganizing the pharmacy service’s SharePoint site.

 

 

Staff Officer, Administrative Management Specialist, GG-0301-12/7                                                            November 2008-February 2013                               DIA (Defense Intelligence Agency)                                                                                                                                               Washington, DC

·   Provided executive, administrative, IT, security, and logistics support to the staff director of a high-impact organization in which operational requirements and political and public focus were sensitive, complex, and demanding.

·   Carried out sensitive tasks as requested by the OSD (Office of the Secretary of Defense), USD-I (Under Secretary of Defense-Intelligence), DASD-DA (Deputy Assistant Secretary of Defense-Department of the Army), and the Joint Staff.

·   Installed, set up, and maintained network systems using DOS, Windows 95, Windows NT, or UNIX.

·   Managed computer network application systems, including maintenance, security, troubleshooting, and repair.

·   Analyzed and designed data communications systems, and apply fundamental web and ACCESS database design.

·   Developed, edited, and produced weekly staff updates and special topic briefings for senior DH (Directorate for Human Intelligence) managers.

·   Achievement:  Increased office’s effectiveness and productivity by attention to detail and pro-active coordination in managing the office’s tasking system and set-up office’s first-ever SharePoint site for headquarters office and six divisions.

 

Senior Workflow Manager, GG-0301-12/7                                                                                                                 May 2012-December 2012  Combined Media Processing Center Qatar (CMPC-Q)/DIA (Defense Intelligence Agency) - Deployment                                  Doha, Qatar

·   Deployed in support of the national Media Exploitation Center (NMEC) to provide workflow management, project management, administrative and logistical support to a forward based platform in which operational requirements and political and public focus were sensitive, complex, and demanding.

·    Spearheaded the Iraqi Repatriation Project which was at the attention at the highest levels of the U.S. State Department and Department of Defense.  As the project lead, had the responsibilities of providing operational guidance and logistical support on a daily basis as well as weekly reports, warehouse database updates, and all responsibilities and requirements associated with preparing the 35,000+ boxes being prepared for repatriation to the Iraqi Government.

·   Served as project manager for Secure Cage project and was responsible for requesting and monitoring all required logistic support.  Ordered and tracked requested equipment/supplies needed to support both projects and future operations/close-down of CMPC-Q.  Maintained open communication with CMPC-Q and NMEC leadership on all matters. 

·   Managed and oversaw all aspects of J3 Operations due to reorganization of CMPC-Q to Defense Intelligence Support Office Qatar (DISO-Q) with a 61% cut in personnel.   Managed and oversaw all translation and information requests entered in CMPC-Q’s workflow portal and coordinated all actions to final end product and created and provided various workflow weekly reports. 

·   Achievements:  Completed the sanitizing and repacking of all documents for Iraqi Repatriation project; For the first time, accounted for and inventoried all material located in J3’s secure cage; all files were scrubbed against three databases and files that were missing were pulled, scanned, and uploaded.   . 

 

Logistics Officer, GG-0301-12/6                                                                                                                             February 2010-October 2010 DIA (Defense Intelligence Agency) - Deployment                                                                                                                               Mosul, Iraq

·   Provided logistic support and services to Mosul Detachment (Det-M); ordered and tracked requested equipment and supplies needed to support present and future operations for Det-M; maintained open communications with Contingency Operating Base – Iraq (COB-I) leadership on all logistical matters; advised and kept Det-M Chief aware of all logistical issues..

·   Responsible for the management and control of all equipment, armored vehicles, weapons, and ammunition; informed Property Book Officer (PBO) of all changes reflecting station’s hand receipt and conducted sensitive item inventory monthly; ensured station hand receipt was reconciled and accurate.

·   Established an electronic filing system for all logistic documents; established various mechanisms and databases to track all accountable equipment/items that fell under Det-M’s purview. 

·    Achievements:  Exceeded all expectations providing logistic support and services to Det-M by making extraordinary improvement in logistic management; not only ordered, tracked, and requested equipment/supplies needed as directed by Det-M, but on own initiative identified shortfalls, creatively sought and established relationships, developed accountability and tracking mechanisms, all to the benefit of the overall acquisition and management of Det-M. 

 

Deputy Chief, Supervisory Administrative Officer, GG-0341-12/4                                                                      March 2007-November 2008   U.S. Consulate, Defense Attaché System Support Office/DIA                                                                                             Frankfurt, Germany

·   Conducted training, resource and logistical management functions, supporting 130 DH field activities worldwide.

·   Maintained $2 million in DAO (Defense Attaché Office) inventory to provide immediate service to worldwide DAO employees in replacing damaged and stolen furnishings, and to accommodate short-notice arrivals of new personnel.

·   Implemented e-file program to migrate paper files to electronic storage.

·   Managed International Cooperative Administrative Support Service issues to include workload counts, subscriptions, charges, and reviews.

·   Coordinated and supervised advanced-level DAO OPSCO (Operations Coordinator) seminars for Europe, Eurasia, Africa, and the Middle East.

·   Achievements:  Increase productivity of e-file management system. Installed TACLANE (Tactical Local Area Network Encryptor) to preclude SIPRNET (Secret Internet Protocol Network) failure. Saved $20K from programmed costs while maintaining critical training standards.

 

Executive Assistant/Liaison Officer, Supervisory Administrative Officer, GG-0341-12/4                                 February 2008-August 2008 DIA (Defense Intelligence Agency) - Deployment                                                                                                          Guantanamo Bay, Cuba

·   Designed administrative policies, processes, and procedures; managed protocol; and coordinated travel requirements.

·   As point of contact for DIA personnel deploying in or out of Cuba, oversaw security and clearance requirements; lodging; and logistics issues.

·   As Vehicle Control Officer, managed fleet valued in excess of $300,000 and created individual hand receipts for each vehicle.

·   Administered both military and civilian annual and tour completion appraisals and awards, ensuring timeliness of completion.

·    Achievements:  Designed file system to migrate paper files to electronic storage, resulting in more efficient means of managing administrative actions. Initiated and completed first-ever DIA Memorabilia order for presentation to distinguished guests visiting GTMO.

 

Operations Coordinator, Sergeant First Class (SFC)/E-7, U.S. Army                                                                  November 2004-March 2007

U.S. Consulate, DASSO (Defense Attaché System Support Office) /DIA                                                                            Frankfurt, Germany

·   Directed administrative, financial, information systems, and logistical support and training for up to 135 DAOs worldwide.

·   Served as system administrator for all IT, business, and data communication systems.

·   Resolved customer concerns and followed up to ensure complete customer satisfaction.

·   Developed and enforced management policies from inception to disposal, including classification, storage, security, and archival preservation.

·   Oversaw total budget of $4 million, one of DIA’s largest budgets allocated to an overseas field office.

·   Accurately forecasted, planned, and executed four consecutive fiscal-year budgets to within 99% of program targets while maintaining 100% accountability for $1 million in U.S. government property.

·   Instructed personnel in DIA financial management, and trained regional financial specialist to become a vital force multiplier.

·    Achievements:  Overhauled administrative procedures within 90 days of assignment, improving efficiency and effectiveness.  Orchestrated the opening of the first DAS support office in Miami, Florida, to extend and improve support to DAOs in Latin America.

 

Operations Coordinator, SFC/E-7, U.S. Army                                                                                                      January 2003-November 2004

U.S. Embassy, DAO (Defense Attaché Office)/DIA                                                                                                                 Manila, Philippines                                                                                      

·   Coordinated high-level visits by senior leaders from DoD (Department of Defense) and other agencies with host nation officials.

·   Managed ADP (Administrative Data Processing) systems.

·   Reviewed and redesigned logistical procedures and accountability systems to increase unit productivity.

·   Trained six attaches and four NCOs (Non-Commissioned Officers) on intelligence collection databases to increase office efficiency in reporting.

·   Developed and implemented Intelligence Report home page with links to all required databases, increasing reporting by 178%.

·   Reconciled discrepancies in the station hand receipt to account for more $600,000 in operational equipment, resulting in 100% accountability.

·   Reviewed outdated classified and unclassified computer systems and procured $75,000 in new equipment.

·   Achievements: Coordinated $1 million upgrade of office classified data processing equipment, maintaining 100% accountability throughout the process. Arranged turnover of $5000 of Morale, Welfare, and Recreation assets to the American Recreation Club.

 

Operations Coordinator, Sergeant First Class/E-7, U.S. Army                                                                         September 2000-January 2003

U.S. Embassy, DAO (Defense Attaché Office)/DIA                                                                                                                  Chisinau, Moldova                                                                                      

·   Provided daily operational, financial, and logistical office administration management to include supervision of three local national employees.

·   Disseminated strategic-level intelligence reports.

·   Planned information needs; created, approved, and enforced management policies and practices from record inception to disposal, including classification, storage, security, and archival preservation.

·   Managed multiple DIA budgets totaling $600,000 and disbursed classified funds in compliance with security requirements. 

·   Supervised three local foreign national employees, and developed training program for local national staff.

·   Achievement:  Developed new budget system that was adopted as a model embassy-wide.

 

Systems Control NCOIC, Sergeant First Class/E-7                                                                                            February 1998-November 1999

U.S. Army, 1111^th Signal Battalion                                                                                                                                                Fort Ritchie, MD

·   Supervised staff performing 24-hour operation and maintenance of tactical and strategic telecommunications centers and automated message switches for the Alternate Joint Communications Center, and in support of the Joint Chiefs of Staff and the OSD.

·   Implemented classified document control policies, procedures, standards, and inspections.

·   Oversaw installation, operation, and maintenance of tactical and strategic telecommunications centers and automated message switches.

·   Performed maintenance management and administrative duties related to facility operations, maintenance, security, and personnel.

·   Requisitioned, received, stored, issued, and destroyed COMSEC (Communications Security) equipment and keying material.

·   Wrote facility SOP (Standing Operating Procedures) and recommended policies, procedures, and conventions for facility management.

·   Organized work schedules and ensured compliance with COMSEC, OPSEC (Operations Security), and SIGSEC (Signal Security) policies.

·   Achievement:  Motivated team to achieve commendable rating on Defense Information Systems Agency Quality Assurance Evaluation.

 

Platoon Sergeant/Automated Operations Manager, Staff Sergeant (SSG)/E-6                                               October 1996-February 1998

U.S. Army, 1111^th Signal Battalion                                                                                                                                                Fort Ritchie, MD

·   Planned, coordinated, and supervised installation, operation, maintenance, and management of telecommunications systems and networks, including radio, switching, cable, and automation equipment.

·   Mentored the career development of two employees and in-processed newly assigned personnel.

·   Provided management and technical supervision for planning, organizing, training, and directing operations of AMP (Automated Management Platoon) and provided real-time record communications support to Command and Control activities worldwide.

·   Supervised the installation, operation, strapping, re-strapping, preventive maintenance checks, services, and maintenance on COMSEC devices, and directed restoration and alternative routing of circuits, trunks, links, and systems.

·   Achievements: Increased telecommunications center operator proficiency from 35 to 60%. Maintained an annual system availability of 99.7%, exceeding Defense Information Systems Agency standards. Transitioned 45 low-volume dedicated subscribers to dial-up at a cost savings of $40K annually to the government.

 

 

Education and Training 

Associate Degree, General Studies, University of Maryland, Delphi, MD, 1997

Microcomputer Technology Center:  EduTech Computer Operations and Programming Course with Microcomputer Technology Center (MTC) Home Study Program; 350 hours; January 1999.

 

Staff and Administrative Essentials Course	DIA Deployment Qualification Course
Individual Protective Measures Training	Crisis Operations Task Force Course
Code of Conduct Training Course	Fundamental Protocol Training
AT (Anti-Terrorism) Level 1 Awareness Training	HOCNET (HUMINT Operational Communications Network) Training
Operations Coordinator Management	Skills for Professional Development
HAZMAT (Hazardous Materials) Airlift Inspector Course	DoD High Risk Survival Training Course
Attaché Staff Operations Course	Special Security and Antiterrorist Driving Course
Operations Coordinator (OPSCO) Management Course	Network Manager Security Course
Systems Administrator Security Course	Equal Opportunity Leaders Course
Defense Messaging System (DMS)	Revised Battlefield Electronic System Course
Basic Automated Message Processing Course	Organizational CE (Communications Electronics) Operator/Mechanic
Introduction to Defense Reutilization and Marketing Systems	UNIX Basics
Standardized Communications Security (COMSEC) Custodian Training	Desktop Interface to Autodin Host (DINAH) Operators
SharePoint 2007 Technologies:  Comprehensive Hands On Introduction	SharePoint Governance:  Best Practices for SharePoint Environments
Fundamentals of Document and Media Exploitation (DOMEX) Information Security Basics (FEMA)	Information Security for Everyone (FEMA)

Equipment Skills and Certifications

Network Installation and Maintenance	DOS, Windows 95, Windows NT, UNIX
Cyber Security	Fundamental Web Design
Computer Network Application Systems	Network Troubleshooting and System Problem Diagnosis
Analysis and Design of Data Communications Systems CompTIA Network+ Certification	CompTIA+ Certification CompTIA Security+ Certification

 

Honors and Awards 

Joint Civilian Service Commendation Award (3)	Army Meritorious Service Medal
Defense Meritorious Service Medals (3)	Army Commendation Medals (3)
Joint Service Achievement Medal	Army Achievement Medals (5)
Service of Excellence Awards (2)	Army Good Conduct Medals (7)
Sergeants Major Impact Award	DIA Army Senior NCO of the Quarter
HQ Support Troops Soldier of the Quarter	Battalion Soldier of the Year
Battalion Soldier of the Month (3)	Secretary of Defense Medal, Global War on Terrorism (2)
Armed Forces Expeditionary Medal	South West Asia Service Medal with Bronze Star
Korean Defense Service Medal	Global War on Terrorism Expeditionary Medal
Defense Service Medal